You can have a fleet of the most technologically-advanced trucks on the market, but if you don't have a decent service partner to rely on, your operation will really suffer.
Downtime is a major threat for any materials handling operation, especially if you have high turnover rates and tough delivery deadlines. That's why the ability to get a machine back up and running after something goes wrong should be one of the most important factors you should consider when choosing a forklift service supplier.
But what makes a good service partner? There's lots of different qualities, and the correct answer for you will depend on the unique details of your operation. However, the best service partners will be able to provide things like these.
- A modern online ordering system - Fast and easy ordering 24 hours a day can be a lifesaver.
- Good first visit fix rates - An important KPI if you want to reduce downtime and costs.
- Fast parts deliveries - When a truck is out of order, next day delivery is essential.
Of couse, there's many more things to think about! Are you reviewing your current service solutions and want to know what you should look for in potential new suppliers? Then click the button below to get access to our free guide, What to expect from your service supplier. Just fill out the very short form on the next page and it's yours.